Customer Relations Case Manager with German
|Oblast:||Administratíva, office management, Zákaznícky servis, call centrá, servisné centrá,|
|Vydané:||07. 08. 2019|
Customer relations case manager is responsible for:
o responding and negotiating a resolution for customers who have brought forward a complaint about clients services.
o the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
o ensuring that Customer Satisfaction is maintained
o protecting client’s reputation as a 1st Class supplier of Services
o Driving E2E improvement of processes with focus on SLAs, quality and cost-saving
o Tracking & recording all case history in SFDC tool with correct data
Contract for 1 year/1 year prolongation
o Strong bilingual German and English verbal and written communication skills. Both languages are must.
o At least 2 years of customer care experience proving customer facing skills (phone and email)
o Strong organizational skills with the ability to multi-task and attend to details.
o Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
o Ability to respond to periods of high volume and high stress.
o sick days
o bonus vacation
In accordance with the General Data Protection Regulation 2016/679 (hereinafter “GDPR”), I declare that have read and understood the content of the Privacy Notice, which was provided to me for my perusal and which is available at https://www.manpower.sk/manpower/sk/ochrana-osobnych-udajov/. I hereby acknowledge the following:
(i) my personal data will be processed by company ManpowerGroup Slovensko s.r.o., having its registered office at Lazaretská 8, 811 08 Bratislava, Slovak Republic, ID No.: 35958898, registered in the Business Register kept by District Court Bratislava I, Section: Sro, Insert No. 37879/B (hereinafter the “Controller”) in full compliance with all legal regulations, in the manner and scope delineated in the Privacy Notice; and
(ii) in case I need more information on the processing of my personal data or wish to exercise my rights, I can contact the Controller using the contact details specified in the Privacy Notice or on firstname.lastname@example.org.