Key responsibilities: * Maintain strong relationships with clients. * Review and monitor A/R Aging Reports, collections targets and send statements and copies of unpaid invoices to customers. * Respond to customer billing inquiries, research unpaid or disputed amounts. * Drive process improvements and resolve escalations and discrepancies. * Diagnose, improve and fix any issues. * Acting as a communication liaison between our customers, non-retail finance, sales department and accounts receivables.
Employee perks, benefits
* a market-competitive salary based on individual experience * annual membership in a medical clinic * life insurance * retirement pension * sick days * paid leave (for special occasions) * meal voucher card * relocation bonus * friendly and multicultural working environment including team-building events
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Language and language level
Command of all the selected languages is required
English - Upper intermediate (B2)
German - Upper intermediate (B2)
Microsoft Office - pokrocily
Number of years of experience
Personality requirements and skills
MUST HAVE: * Fluent German and English * Very good communication and analytical skills * Positive attitude towards issue resolution * Good MS Office skill * Passion for financial operations, open communication and comfort around higher management * Able to present in front of different audiences NICE TO HAVE: * · Previous Account Receivables, Customer Care, or other customer facing department experience · Previous experience in remote teams, being in contact with customers through phone and/or email * Degree in Finance, Accounting, Business Studies or other directly related areas is an advantage and also other language skills would be welcome
Information about the selection process
A brief description of your client
Global leader in E-commerce.
Your client's core business
Contact person: Lucia Petríková
Email: [email protected]
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