• Research, analyze and resolve the Customer’s inquiries and payment blockers • Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts • Earn customers’ and peers’ trust and build long-lasting relationship • Participate to cross functional and process improvement projects • Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements • Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions • Timely report via weekly metrics and provide status updates on customers’ accounts and projects • Participate in operational excellence activities • Continually look at ways to improve the customer experience
Employee perks, benefits
a market-competitive salary based on individual experience * annual membership in a medical clinic * life insurance * retirement pension * sick days * paid leave (for special occasions) * meal voucher card * relocation bonus * friendly and multicultural working environment including team-building events
University education (Bachelor's degree)
University education (Master's degree)
Finance, Accounting, Business Studies or other directly related areas
Language and language level
Command of at least one of the selected languages is required
English - Advanced (C1)
French - Advanced (C1)
Italian - Advanced (C1)
Personality requirements and skills
- fluent English, French or Italian - Previous Account Receivables, Account Payables, Customer Care, or other customer facing department experience - Extensive knowledge of Finance and Accounting - Direct and concise communication skills - Strong record of managing customers’ disputes. - Able to present in front of different audiences, from payables analysts to CEOs. - Proficient in Excel
Information about the selection process
A brief description of your client
Global leader in E-commerce.
Your client's core business
Contact person: Michaela Ondrejíčková
Email: [email protected]
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