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Published: 15 Apr 2021

Customer Success Manager (CZ/SK)

Práca z domu
Account Executive Account Manager (Marketing, Advertising, PR) Account Manager (Commerce) E-Commerce Specialist Key Account Manager
full-time
trade licence
2000 eur / month
The final salary depends on the candidates skills and experience

Job description

Our client, an internationally renowned company in the field of marketing and e-commerce is expanding their Customer Success team, and we’re looking for a new Customer Success Manager (CSM) for Central Europe. Do you have previous experience in the field of digital marketing, e-commerce or online retail? Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. As a Customer Success Manager you will be expected to: • Build long-term relationship with your clients • Act as a trusted advisor & industry expert able to challenge the status quo • The role of CSM is to act as a guardian for the company as well as its clients • On the client side, the CSM’s main role is to deliver value to the client at every moment of the cooperation. • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that the solution is fully aligned with their client’s goals & strategy. • Ensure that the cooperation is a win-win for both sides.

Employee perks, benefits

• Home-office, flexible hours, • Friendly company culture, employee assistance with counselors, annual events • Personal development, workshops, education, access to courses (Udemy courses) • Performance bonuses • Lunch vouchers, Pension scheme and healthcare plan • Refferal bonus

Employee requirements

Education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language and language level

English - Upper intermediate (A1)

Experience in the position/sector

5

Driving licence

B

Personality requirements and skills

• 5-10 years of work experience. Ideally 3+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. • In-depth knowledge of business and business trends, the ability to understand clients’ business models. • Knowledge of e-commerce, marketing • Experience of leading teams and projects or pursuing own business (ideally B2B). • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. • Basic understanding of technology around marketing cloud solutions. • Independence, self-organization, ability to navigate ambiguous situations.

Information about the selection process

A brief description of your client

Our client is a technology company that works with global e-commerce leaders and other top companies from all over the globe. Creators of an internationally renowned Digital Experience Platform.

Your client's core business

Advertising and market research

Contact person:
Email: [email protected]

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If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.