Our client, an internationally renowned company in the field of marketing and e-commerce is expanding their Customer Success team, and we’re looking for a new Customer Success Manager (CSM) for Central Europe. Do you have previous experience in the field of digital marketing, e-commerce or online retail? Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. As a Customer Success Manager you will be expected to: • Build long-term relationship with your clients • Act as a trusted advisor & industry expert able to challenge the status quo • The role of CSM is to act as a guardian for the company as well as its clients • On the client side, the CSM’s main role is to deliver value to the client at every moment of the cooperation. • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that the solution is fully aligned with their client’s goals & strategy. • Ensure that the cooperation is a win-win for both sides.
Employee perks, benefits
• Home-office, flexible hours, • Friendly company culture, employee assistance with counselors, annual events • Personal development, workshops, education, access to courses (Udemy courses) • Performance bonuses • Lunch vouchers, Pension scheme and healthcare plan • Refferal bonus
University education (Bachelor's degree)
University education (Master's degree)
Language and language level
English - Upper intermediate (A1)
Experience in the position/sector
Personality requirements and skills
• 5-10 years of work experience. Ideally 3+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. • In-depth knowledge of business and business trends, the ability to understand clients’ business models. • Knowledge of e-commerce, marketing • Experience of leading teams and projects or pursuing own business (ideally B2B). • Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. • Basic understanding of technology around marketing cloud solutions. • Independence, self-organization, ability to navigate ambiguous situations.
Information about the selection process
A brief description of your client
Our client is a technology company that works with global e-commerce leaders and other top companies from all over the globe. Creators of an internationally renowned Digital Experience Platform.
Your client's core business
Advertising and market research
Email: [email protected]
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