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Published: 16 Apr 2021

Digital Platform Specialist (RU/AJ Speaking)

Práca z domu
IT/Technical Support Specialist Customer Support Specialist
full-time
trade licence
1400 eur / month
Negotiable - Based on skillset and interview outcome

Job description

Are you skilled in communications with various users? Do you like to help other people with their issues and needs? Are you passionate about information technology industry? Our client, an internationally renowned company in the field of marketing and e-commerce. Client is expanding his Support Team, and they are looking for a new Digital Platform Specialist`s, Russian and English speaking for Central Europe. Responsibilities: • Provide consulting to Exponea users through live chat or other channels if needed, covering topics such as: - product and technical questions about the Exponea platform and related technologies (Shopify, Google BQ, push notifications) - questions about different marketing related topics (e.g. emailing) - helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts • As an expert, provide help to other consultants with advanced use-cases • Work during business hours 9AM-5PM What are they consider an asset: • Understanding of the link between frontend and backend, network requests • Basic understanding of programming (algorithms, conditions, cycles) • More than 1 year of experience in SaaS company

Employee perks, benefits

• Home-office, flexible hours, • Friendly company culture, employee assistance with counselors, annual events • Personal development, workshops, education, access to courses (Udemy courses) • Performance bonuses • Lunch vouchers, Pension scheme and healthcare plan • Refferal bonus

Employee requirements

Education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language and language level

Command of at least one of the selected languages is required

English - Advanced (A1)
Russian - Advanced (A1)

Number of years of experience

5

Personality requirements and skills

• Basic understanding of HTML, CSS, JS • Problem solving skills (from identification to resolution) • Analytical thinking and ability to learn quickly • English language (advanced or native level) • Russian language (advanced or native level) • interest in data analytics and online marketing • Know how to communicate and build relationships over time with clients • Previous work experience in a client facing role, support or in marketing

Information about the selection process

The number of job openings

2

Information for the job seeker

Russian speaking employee work time is European standard time and English speaking employee work time is from 1PM to 10PM.

A brief description of your client

Our client is a technology company that works with global e-commerce leaders and other top companies from all over the globe. Creators of an internationally renowned Digital Experience Platform.

Your client's core business

Advertising and market research

Contact person:
Email: [email protected]

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If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.