· Receive HR queries in English and French via phone, email or other communication channels and log contacts into the shared service case management system. · Amswear customer’s HR queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. · Refer to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. · Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. · Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. · Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle. · Be part of a team that actively seeks employee feedback to improve levels of service.
Employee perks, benefits
· Life insurance · Medical care · Meal Lunch Card · Ticket Compliments in value 100 Eur · 1 Leave Day · 1 Sick Day · 1 Extra leave day on followin cases: wedding, moving, graduation, child birth · 20 Eur extra compensation for internet costs · Retirement Pension · Third parties discounts · Company Discount Code · Possible internal and/or international growth
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
helpdesk for employees
Language and language level
Command of all the selected languages is required
English - Advanced (C1)
French - Advanced (C1)
Microsoft Office - zaklady
Microsoft Windows - zaklady
Microsoft Outlook - zaklady
Personality requirements and skills
· communicativeness, · sociability, · friendliness, · responsibility, · digital intelligence, · flexibility, · punctuality, · experience in HR, tellecomunication, customer service is advantage
Information about the selection process
The number of job openings
Date of completion of the selection process
A brief description of your client
Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods all over the world.
Your client's core business
Other unlisted areas
Contact person: Zuzana Písečná
Email: [email protected]
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How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.